FAQ

Do you accept non-neutered males?

We prefer neutered males, since non-neutered males spend a lot of time worrying females as well as neutered males. Non-neutered males are usually more disagreeable with other dogs, and will also urinate indoors to mark their territory.

We can however make exceptions on a case-by-case basis.

Where do the dogs sleep during their stay at the country club?

Our Country Club Hotel is located on a farm in Alentejo (Southern Portugal), which also serves as residence for the team members working there. Just like in any dog-loving household, the dogs sleep indoors, allocated to different rooms depending on the dog’s traits or preference.

The ones who are particularly attached to humans can sleep next to their human companion’s bed, while others might sleep on sofas, puffs, mattresses, or on the cool ground in the summer if they wish. In the winter, the house is heated for everyone’s comfort.

How do I know if my dog will adapt to life in the group?

All staff members at Clã do Cão handle dogs on a daily basis and have a background in ethology/animal behaviour. Dogs are only taken in after an exploratory screening, to allow our team to gauge the dog’s social skills.

Communication is key: in dog groups it in perfectly normal for the occasional conflict to occur, but our team is always present to manage these situations and to make sure that no one is a victim of bullying.

In some slightly problematic cases, or in the case small dogs, we will split the dogs up into smaller groups, so everyone can enjoy themselves.

What items should I provide?

An up-to-date vaccination record is mandatory, as well as up-to-date tick, flea and mosquito prevention. Since our hotel is located in a rural environment, there is always more risk of contracting parasites than in an apartment.

Food should also be provided by the owner, to avoid issues arising from a sudden change in diet. We can provide beds and blankets, but your dog prefers their own, you can send it along.

When checking in we like perform a short medical check-up, but if your dog has any specific issues or is taking any medication please notify us at once.

How do I book a stay?

When you know on which days you want your dog to stay with is, call us as soon as possible to book a stay. We are flexible in regard to the number of dogs we can receive, but during the summer vacation we can reach our maximum – we do not overbook, as we prioritise quality before quantity.

You can also reach us through the email address geral@cladocao.com or through our Facebook page.

I’m in Lisbon but the Hotel is in Alentejo! Can my dog still stay with you?

At Clã do Cão we do our utmost to make sure our services are as personalized as possible, so don’t hesitate to call us. We have set days every week on which our Dog-Bus travels between Lisbon and Alentejo at no extra charge. If  pick up or delivery is required on another day, we also provide a paid shuttle service just for your dog.

Of course, if you happen to pass through Alentejo you can always visit us and pick up or hand in your dog personally.